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Thursday, July 16, 2009

Google Docs Problem

Beginning yesterday, our users have been experiencing problems downloading documents from Google.  This issue affects our gFlash+, gFlashPro, and gRef products.  Essentially the issue is caused by incorrect links in the list of documents returned from Google.

Google has acknowledged the problem and has told us that a fix will occur "before the end of the month".  We've asked them to expedite.

With the exception of gFlash+ on iPhone, there are workarounds.  These are all detailed on our forum thread that discusses this issue.  Most users should be able to workaround the issue without too much trouble.

For the free gFlash+ on iPhone, there is no immediate workaround, but we've patched the code to use an alternative download method.  Unfortunately, approval thru the App Store can take as long as 10 days.

We deeply regret the inconvenience this is causing.  It's frustrating for us too.  :-/

You can follow updates either on our forum or on our http://www.twitter.com/gwhizmobile feed. 


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