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Sunday, January 18, 2009

got-2 Problem on BBOS 4.5

We've recently received a number of reports from clients running BBOS 4.5. The problem is that got-2 will not start properly.

Our investigation showed that our low-level call to the BlackBerry library to request calendar events for the coming week is failing. It returns unexpected results causing our code to not start up.

We've since fixed the code so it will still start up (you can get it from here), but the underlying problem still exists: Users running 4.5 that have recurring calendar events may not have all of their appointments show up in got-2.

Unfortunately, there's not a lot we can do about the issue. The word we've received from RIM is that this is a known 4.5 problem and will be fixed in 4.6.1. If you're like me, and just upgraded to 4.5, it may be awhile :-(

We'll keep you posted if we figure out alternatives. We haven't been able to duplicate the problem in-house.

Update 1/20/09:
We've learned from RIM that yearly recurring events cause this problem and we were able to duplicate the issue in house. They also said that the issue has *not* been fixed yet.

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